All products are shipped Freight paid or (Free Shipping) and will either be boxed, cartoned, blanket wrapped, and/or crated unless otherwise requested. Orders processed through the website will be ship via Ground service within the Continental U.S. unless otherwise requested. If you require your order to ship by another method, or outside the Continental U.S., please check the "other" shipping method box and enter a message in the 'Comments' box if you wish Customer Service to call you and discuss shipping charges. If your order is urgent, please call Customer Service at 877-765-5042, or contact us on “Live Chat”.
Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to keep the order as is, cancel the item, or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at 877-765-5042, or simply go to the “Live Chat” and request product availability.
Additional Handling Charges
Some of our items require additional handling charges to ensure they arrive at your home or office in safe and sound condition. Artwork, lighting, glass and delicate items, and large items may need to be securely carted and packaged, and glass lampshades may require special handling fees. Any additional handling charges are noted on the product page as a "handling charge”.
Order Status & Tracking
When your order is processed by our customer service specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been sent. The email will include the tracking number for reference. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
Partial (Split) Shipments
From time to time, partial shipments are necessary due to limited inventory. Form2Function will give you (the customer) the option of a “split” shipment. We reserve our customers the right to make that determination.
Returns and Refunds
We accept returns within (10) days of delivery providing you submit a written request via email, or fax . Custom-made products are “made to order” and cannot be returned. However, if Form2Function has shipped an incorrect product or the product has a manufacturer's defect, a written Return Authorization Number must be issued by Form2Function. Our first priority is to repair or replace the product in question as expeditiously as possible. Form2Function will not accept any charges for repairs, replacements, installation, delivery charges, nor allow any deductions from invoices without prior written authorization. Form2Function reserves the right to ask for a digital photo of the product in question prior to issuing a Return Authorization Number. Any merchandise returning to Form2Function under a Return Authorization Number must be wrapped and boxed in the product's original packaging material and shipped to Form2Function’s Warehouse, insured and freight prepaid. No collect shipments will be accepted. Any returns received damaged are subject to fees if not packaged properly. Please be sure to include all original accessories, to assure proper credit.
FORM2FUNCTION BY DESIGN 11956 Bernardo Plaza Drive San Diego, CA 92128
All products must be inspected and documented at the time of receipt. Form2Function must be notified of any shortages or damages within (5) days from date of delivery. Your failure to advise us will constitute acceptance of the merchandise and waives any claims you may have against Form2Function. All merchandise is inspected and is in perfect condition when given to the freight carrier. Form2Function is not responsible for damage during shipment, at which time, title passes to the customer / consignee. Claims for damages or lost freight must be processed with the carrier and not with Form2Function. Call the carrier immediately to request an inspection and freight claim instructions. Refusal to accept an order from the carrier does not relieve you of responsibility for payment, and may incur additional charges. Any goods for which a claim is being processed should remain in its original packaging so that an inspector from the carrier may examine the merchandise. If concealed damage is discovered, the carrier must be notified within (5) days from date of delivery. The buyer bears all responsibility for seeking recourse against the carrier. If a shipment is received undamaged but is not what you ordered, call Event Horizon within (5) working days of receipt. Delays in Delivery: Acknowledged ship dates are based on current and expected manufacturing capabilities and are approximate. Form2Function reserves the right to revise its acknowledged ship date and assumes no liability for consequential damages due to delays. Redelivery of Freight: In the event a change to the delivery address is required or a scheduled ship date needs to be extended, Form2Function must be notified one week prior to the scheduled ship date. Without said notification, any redelivery or re-consignment fees incurred will be billed to the customer. Storage: If conditions are such that the customer is not able to accept delivery and the merchandise must be stored, any fees incurred for the storage of the merchandise shall be billed to the customer. Customers will bear all risk of damage or loss during storage.